AdvanPath

Delivery

Delivery & Governance

A managed service should make transition, quality, decisions, information, continuity, and change easier to inspect—not harder to understand.

Buyer questions

Evaluate the operating model before the work moves.

These pages explain the disciplines that sit across every service. Specific obligations, controls, service levels, and evidence are defined in the applicable engagement.

Operating lifecycle

One delivery model from assessment through improvement.

The same lifecycle applies across service types, while the evidence, controls, review intensity, and client dependencies change with the work.

  1. 01

    Assess

    Baseline demand, systems, exceptions, dependencies, service expectations, and decisions that remain with the client.

  2. 02

    Design

    Define scope, accountabilities, service levels, escalation, reporting, review intensity, and the operating procedures that govern delivery.

  3. 03

    Mobilize

    Use knowledge transfer, access, training, representative work, and quality review to establish readiness before transition.

  4. 04

    Operate

    Run the agreed work with visibility into demand, service performance, quality, dependencies, exceptions, and required decisions.

  5. 05

    Improve

    Turn recurring errors, delays, exceptions, and demand patterns into approved changes to process, training, controls, and capacity.

Delivery disciplines

Explore the controls behind managed delivery.

Evaluate a process against the delivery model.

Bring the workflow, demand, systems, exceptions, controls, dependencies, and decisions your team must retain.

Review a delivery requirement